Unsold estimates go cold because nobody follows up. Customers are usually not saying no; they are busy and the quote slips down their list. A short, polite follow-up by text and email over the next two weeks, stopping when they reply, recovers jobs you already did the work to earn.
The quote is sent. Then silence.
You drive out, measure, price the job and send the estimate. Then you move on to the next customer. A week later you remember the quote and wonder if you should call. Most shops never do.
What is really going on
- The customer got busy.
- They are comparing a few quotes and will go with whoever stays in touch.
- They have a question they did not want to ask.
A follow-up routine that is not pushy
- Day 1: confirm they received the quote.
- Day 3: ask if they have questions.
- Day 7: offer to hold a spot on the schedule.
- Day 14: a last friendly check-in.
- Stop the moment they reply or book.
Put it on autopilot
The routine works only if it happens every time. That is why we automate it by text and email and alert your team when a customer replies, so someone can close the job.
Your own numbers tell the story. How many quotes did you send last month and how many are still open? The calculator on this site turns that into a dollar estimate.